Oyo Rooms — Full Refund Not Received and Unethical Behaviour/Cheating from OYO

Address:	Gurgaon
Website:	www.oyorooms.com

I had booked an OYO Room at Super OYO Townhouse 83601 from 24th June 2023 to 27th June 2023, and paid the full amount of ₹4118.00/- from my SBI Credit Card. But I was denied check-in saying the room was full in the Hotel, I contacted the Oyo consumer complaint and they canceled my Booking promising a full refund. The Oyo team also acknowledged that by mistake I was checked in from 25th June - 27th June and only 24thjune-25th June was canceled, the team even raised a ticket acknowledging their mistake. I have received only ₹1452.33/- and its been 15+ days that I haven't received the remaining ₹2665.67/- I have talked to customer care several times, but they just put off my complaint by saying it would soon be credited. I know the time of refund credit is very fast in SBI Credit card as I have been in contact with the SBI Cards team and it's agrave mistake and cheating from the OYO's end. I am complaining on this forum before filing a case in consumer court against OYO.

My booking id: W1HL4738
Ticket ID: [protected]