[Resolved] Oyo Rooms — Highly Unprofessional/ Pathetic Service
S
shalu.014
from Agra, Uttar Pradesh
My booking id is BLRV4109 I witnessed very horrible service. I had booked room n paid in advance got booking confirmation SMS & E-mail. Upon arrival Hotel Karan Vilas, Agra they told me that we don't have any room & your booking is not confirmed yet. Immediately I called to customer care but she was unable to help me out then Hotel Karan Vilas told me that your room has been shifted from here to another nearby property. It was a new property and their service was very poor. They didn't have much staff and I was very uncomfortable during my stay. In future I will not opt any service from OYO Rooms.
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Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2015
OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
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