Address: | Kolkata, West Bengal, 700019 | Website: | www.oyorooms.com |
This is in regarding to my recent stay at Kolkata. Both the bookings are made through Make My Trip (MMT).
The complain is in regards to the booking made at:
OYO Rooms Ballygunge Maddox Square, KOLKATA 44, Ritchi Road, Kolkata, KOLKATA, India
MakeMyTrip Booking ID NH7P[protected].
Initially the booking was made from Oct 1st to Oct 4th (3 nights). It was made under "Pay at the Hotel" mode. But, the moment I checked-in at the property, Hotel Mulberry, on 1st Oct, I did not like the property. So, I told them that I will check out next day and want to cancel for the remaining 2 nights. I even paid Rs 1865/- for one night. The front desk executive Ms Smita agreed to that and told me to call up Oyo. I called Oyo customer care no. [protected] and they said since the booking has been made through MMT, they cant cancel it and I have to call up MMT. I called [protected] to inform about it and they said only Oyo can do this and they cant help me. Since, I was in Kolkata for some urgent work, I left for the day and at night it was horrible. I could not sleep in the oyo room due the BITE OF THE BEDBUGS.
Next morning I asked the Hotel security guard to call a cab for me. I wanted to go to the Kalighat Temple, the normal taxi fare is Rs 25/- only but I ended up paying Rs 100/- because the cab driver told me that the HOTEL SECURITY GUARD TOOK A COMMISSION OF RS 60/- from the cab driver which I have to bear. IS THIS THE WAY CUSTOMERS should be treated?
Next morning I again called OYO and MMT but they said I am too late to inform about the cancellation. This is complete cheating as I already informed a day earlier. The hotel executive Ms Smita tried her best but Mr. DEEPAK from OTA and Mr. MANISH denied and refused any help. Mr. Deepak said I am lying that I have informed one day before and I have to pay for the second night at any cost and threatened me that I will not be allowed to check out from the hotel.
In the mean time the earlier night I already booked for Hotel Park PLaza, Ballygunge through MMT (Please see the booking voucher attached) for the remaining 2 night (from Oct 2nd - Oct 4th). I trust MMT. I paid a much higher rate for the remaining 2 nights as Park Plaza is a 5 star property. I paid Rs 4748/- compared to Rs 1865/- at Oyo rooms.
The attached receipt at Mulberry Hotel indicates that I paid Rs 1865/- although I checked-out from there. The same day I check-in at Hotel Park Plaza.
Now, if I can pay Rs 4748/- I can pay Rs 1865/- as well. My question is why, in spite of informing one day earlier, I have to pay for the second night although I check-out? Is this the way customers are treated just liked Mr. Deepak from OTA has treated me? Is OYO so poor that it had to threaten customer to get Rs 1865/-..Very disgusting and heart-breaking. The poorest customer service I have ever seen is here with OYO.
MMT should seriously look in to it as your brand name is also hampered. I booked through MMT and I followed all the protocols as instructed to me still I had to pay from my pocket.
I want a refund of Rs 1865/- Was this information helpful? |
Go ahead OYO rooms. You are doing a fabulous job. For you company norms and rules are more important than customer satisfaction.. For you Rs 1865 is a huge amount and you at any cost cannot refund it back to the customer eventhough he had faced some many issues at the hotel- afterall you care for me so much.