[Resolved] Oyo Rooms — Hotel does not exists / No booking at hotel

shilpi_151

from Gurgaon, Haryana

Address:	Mumbai City, Maharashtra, 00063
Website:	OYO rooms

I have used the OYO app first time, we have shifted to Mumbai on 28th and booked a hotel using OYO app for 3 nights in khar west . I didn't face any issue with that . On 1st we wanted to extend our stay, but we couldn't bcs rooms were not available in the same hotel . I again used the same app to book another hotel in andheri east ( Booking ID WUQP2619), I reached there but could not any decent hotel with the same name there . I searched for other hotels near by, but no rooms were available in any of them . Due to the same, we spent the whole night in cab, and after getting confirmed booking mail/message from OYO rooms, we were sent back from hotels saying that we are full, and we are not taking ny bookings . if the rooms are sold out, why the hell this app is showing confirmed booking . I have been going through lot of mental pressure and agony due to OYO rooms . its disgusting on their part as how they are running their business by fooling around . I need a reply to this asap . Email : shilpi[protected]@gmail.com

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO