Oyo Rooms — I'm complaining about amount to be refunded

Have paid Rs 1466 through GPay to oyo app on 16.08.2023 to book hotel in Hyderabad. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to her senior, the person to whom call was transferred has abused me and shouted on me.

This behavior is not a tall accepted and i want my money back. Oyo customer care is worst. Since, money is deducted but the booking is not showing in app, I couldn't get the booking I'd. But my registered mobile number with the app is [protected]