[Resolved]  Oyo Rooms — Invoice amt is less than payment taken

Address:

Barmer, Rajasthan, 344001

My booking ID was TDLW9631.I booked a room in Ahmedabad for 18th May.

When reached hotel on 18th at 7am, hotel staff has told that he has no information about my booking. When I showed my booking in OYO application then allowed me to check in.

Then he told me he will charge early check in charges of Rs 500 and I need to make advance payment of complete amount. I told him, no problem you can early check in as per policy but why I make payment in advance because in FAQ part OYO rooms site, it's clearly mentioned customer can make payment either at the time of booking or during checkout at hotel. But he told he cannot allow checkin without payment.

Finally I made payment of complete booking amount and early check in charges and checked in.

In the evening when I checked at 5pm I asked for invoice for my payment then he told me invoice will be given by OYO but early in charges bill will not be given. Then I talked to Oyo rooms immediately, they told checkout is not updated but if hotel has charged early check in charges, invoice will include these charges also.

But after half an hour, when I received invoice from OYO, It's without early check in charges.Then again I talked Oyo rooms customer care, they told hotel has not given them information about early check in charges so invoice is raised without these charges.

I asked them either give me invoice with this early check in charge or refund this amount and resolve issue.

OYO rooms asked for money receipt of hotel where I made payment, I sent it immediately. He told me within one day this issue will be resolved.

This is 5th day but even after calling customer care 2-3 times, nobody is replying.

I just need to know where is I m wrong and why are they not replying.But I can say this incident total harassment to me by OYO.