[Resolved]  Oyo Rooms — money deducted but booking not provided, neither was a full refund provided

I made a booking on 8th Feb 20 for 26th March to 28th March stay at Oyo Kolkata.
The booking didn't go through and I didn't get booking ID, but my money was deducted from my bank.
I reported this on 18th March and till date the full refund was not provided.
Initially they said Oyo didnt charge, that why no Booking ID was generated.
Later I provided ALL KIND OF POSSIBLE PROOFS.
Including SBI Cust Care confirmation of the transaction and they refunded partial amount.
But again after that I even reached their Social Media Escalation #7897420.
Still nothing. They are illegally holding my money has no will to refund it.
Vineet Kumar Sinha from the escalations team makes false promises after I sent 10 email to call or resolve the issue, then again stops contacting days and says he was on week-off.
Please help me get my money back from the Thieves, I promise never to use their services again in my life.
Was this information helpful?
No (0)
Yes (0)
Sep 21, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2020
OYO Rooms Customer Care's response
Hello,

Our team is trying to resolve your issue at the earliest. We will further get connected with the latest updates. Until then your patience is highly appreciated.

Thanks & Regards
TEAM OYO
Apr 15, 2020
Updated by kaust94
Your incompetent customer care and technical support is working on it from 18th March.
Technical Team closed the ticket without resolution.
Customer care was useless, so I used Facebook escalation, that is equally pathetic.
Are you going to return my money or should a harassment needs to be raised for illegally holding my money without providing services??????????
Apr 20, 2020
Updated by kaust94
Sill NO Calls, NO updates, NO assistance from Oyo.
And they are still Holding my Money Illegally.
Apr 23, 2020
Updated by kaust94
Sill NO Calls, NO updates, NO assistance from Oyo.
And they are still Holding my Money Illegally.
Please do the needful.
Apr 27, 2020
Updated by kaust94
15 days have passed, still there is no update or refund.
Apr 29, 2020
Updated by kaust94
Still no assistance or refund.
May 07, 2020
Updated by kaust94
Finally refund came.
Thank you Consumer Complaints.
Jun 12, 2020
Updated by kaust94
Refund received but the technical issue with the Account detail s(phone num and email) authentication not fixed.
I still cant use the app.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information