[Resolved] Oyo Rooms — Money deducted twice yet no booking/refund confirmed

Arpan_Bose

from Siliguri, West Bengal

Apr 2, 2023

Website:

www.oyorooms.com

I paid Rs.3564 twice through Google Pay to OYO app on 02.04.2022 to book a hotel in Hyderabad. My money got deducted but the booking was not confirmed by the Oyo app nor was any refund initiated from their side. On Calling customer care, they told me to hold the call for 15 minutes after which they ended the call.
This behavior is not at all acceptable and I want my refund.

Made a third booking to pay during check-in. For your reference booking ID: D0T32489

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Apr 20, 2023

Complaint marked as Resolved

Refunded after 10-14 business days

OYO Rooms customer support has been notified about the posted complaint.

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Comments

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Apr 3, 2023

Verified Support

Dear Arpan,

We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.

Regards,
Team OYO

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Apr 3, 2023

Verified Support

Dear Arpan,

As checked, our concerned team has worked on your issue and provided the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO