[Resolved] Oyo Rooms — No refund for my cancellation

Gaurish Parkhe

from Malegaon, Maharashtra

Address:

New Delhi, Delhi, 122001

I booked 2 Oyo Rooms on 15th August. Then I cancelled my booking the next day as I did not need it. To This I was entitled full refund. So I told them accordingly. They asked for my account details. I gave them the details. But they did not respond. After a few days when I again contacted them they told me that he account details were wrong so I sent them different details. To this also they have not yet sent any refund. I have sent them many warning mails but they just don't seem to care.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO