[Resolved] Oyo Rooms — No room available after confirmation

Dalbir Singh Jaggi

from Aizawl, Mizoram

Address:

Ernakulam, Kerala

I have booking for broad bean hotel kochi vide ref no ETOM7523 and when I visited to hotel they said no booking on my name and when hotel people talked to Oyo they said no booking in different place I don't know how these companies are working in our country. I want to advice to everyone pls do not take services on Oyo if you want to enjoy things in planned way otherwise like me you will be waste your time.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO

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Comments

Roy Purushothaman

for every complaint same reply???what is this ? i am afraid to book oyo rooms.I had already booked oyo rooms for my family vacation in december. How can I trust them if this is the service quality??