[Resolved] Oyo Rooms — non-acceptance of notice through email even upon giving such instructions

vachaspatimishra

Address:

www.oyolife.in, 560100

Hello,
I booked oyo life residence for one month starting from 10th october, 2019 for three residents that include my two sick brothers. I paid the charges for three o[censored]s (As per their coupon discount policy) and one month’s rent without any discount as the security deposit for all the three occupants as per their rental policy. Again as per the terms and conditions of our contract, i emailed oyo life checkouts the notice for vacating on 10th november 2019 after completion of one month for all three o[censored]s. The notice was served 30 days in advance on 10th october 2019 as per their policy stating that all three o[censored]s will vacate the unit on 10th november 2019.
The rent for the october cycle is already paid for all three occupants. However, the rent for 10 days of november is due for all o[censored]s. Now, they are sending me the notice for payment for entire november 2019 and not only 10 days period starting from 1st november 2019. This is violation of the contract that we have executed with them. Their saying is since i did not serve the notice using their app (Oyo life app), they will not accept my notice. This ridicules me because my vivo y53 model phone is not able to download their app and i have sent them the screenshot of the same, where it says "this item is not available in your country". I have sent them all the information and several request through email and also made several phone calls for this, but in vain. They are highly uncooperative and making us suffer financially on account of their cheating and fraudulent instructions. I need help and support from your team on this account to avoid getting cheated by this company further and getting my equitable refunds back to us on time.

Sincerely,

Dr. Vachaspati mishra
Blr 1561
Bangalore

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Dec 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Nov 07, 2019

Updated by vachaspatimishra I am trying to get in touch with the sales manager local, but he declines the calls and does not reply at all even later. So, arrogant and ill-mannered bunch of people. How would they run this business-God knows.

Verified Support

Nov 13, 2019

OYO Rooms Customer Care's response Hi Resident, sincere apologies for the trouble caused to you. We have noted your concern, please allow us some time to get this checked for you.~myra

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Comments

vachaspatimishra

This OYO Life has tarnished its image in the accomodation providing industry because of its poor management, incompetent customer service and biased charges with "cheating your pocket and baking own money" attitude. They keep calling me and asking only about my issues with them. I have sent some 20 emails and made 15 calls to their CUSTOMER CARE, but proved useless and futile so far. They just want to make money out of no proper service. Their saying is that you have to all bookings and checkout notice through their ### app only, lest you will loose your security deposit and in addition will incur penalty also. Notice given through emails in case your phone does not accept their app, will be liable to penalty and no refund. What is this policy? These guys are cheating customers big time. I have to face these problems with them and hence writing this message repeatedly. I have not received any email from OYO Life yet mentioning the amount to be refunded to me if they have accepted my checkout notice. I have shared the room with my two brothers, who are sick and unable to communicate. I am their legal guardian and hence communicating to OYO Life on their behalf. But these guys have sent eviction notice in the name of one of my sick brothers. Do I need to physically file a cade of fraud against them? I will have to take a recourse to that, if I don't get a proper email reply from OYO Life soon. No phone calls please, only reply through email.

Dr. Vachaspati Mishra