[Resolved]  Oyo Rooms — oyo 12754 hotel the best mahipalpur

Address:

A221, road- 6, mahipalpur extension, new delhi 110037, New Delhi, Delhi

Please escalate this matter to the highest authority.

Booking id- MGPI4858

Booked for oct 5 and oct 6 nights.

I had booked a room on single occupancy in Oyo 12754 Hotel the best Mahipalpur for 2 nights. The rooms were shown highly cleaned and hygienic in oyo app. However the room that I was given was so dirty, unhygienic and stinky. Bedsheet and pillow covers were so dirty it seemed those were washed years ago. There was not even a small window as shown in photos. Health faucet was broken. Washroom's lock was broken. No tissue paper was given. So many dirty stains were there on wall. Breakfast only a cup of watery tea nd three slices of burn breads. So many mosquitoes were there in one tiny room. Remote shell was not there in remote. Light bulb was fused and the staff was so rude he clearly denied to my face that he wont give another room.

On call with OYO customer care, i was told that if i check in to another oyo room, i will be given full money back that i wasted on mahipalpur oyo. However, i have not received any call from oyo after that. I never expected such things from Oyo.

Another room i booked for one night in Sushant Lok A 138, oyo townhouse 120.

I want my hard earned amount back that i spent for such [censored] services.

I have attached few photographs please take a look.