[Resolved] Oyo Rooms — oyo not giving my money back after cancelling my booking | |||||
I, srujan lakkakula along with a friend (Satyendra kumar panasa) booked a hotel thru oyo rooms in goa on 11-nov-2018. Booking id #lugh6815. The booking amount is rs. 27, 912. We booked the hotel for 2 nights from 24-nov-2018 to 26-nov-2018. After a couple of days the booking got cancelled by the hotel but the refund was not provided. We spoke with the oyo customer care, after a lot of argument they said they will refund the amount in 7-14 days. They sent this confirmation thru mail which is attached in document 1. It has been more than a month and yet the refund is not provided. I tried contacting the customer support, but they are not responding and keeping my calls on hold till they get disconnected. I am fed up with their system and want to approach the court to get justice. Was this information helpful? | |||||
Jan 16, 2019 Complaint marked as Resolved They paid my money back without any charges. I was charged late payment fee by my credit card bank, but these guys get away without paying anything. It is always the common man that suffers with idiotic service providers. OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 07, 2019 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry for the disappointing experience. Our relevant team will get in touch and assist you with the best possible solution.Regards Team OYO Verified Support Jan 08, 2019 OYO Rooms Customer Care's response Dear Guest, Our team got in touch with you regarding this and shared the details. We again apologize for the trouble and assure you we'll take care of your future stays. Let us know for any other assistance. Regards, Team OYO Verified Support Jan 09, 2019 OYO Rooms Customer Care's response Dear Guest, We've sent an email to the registered email ID with the details. Kindly check the check. Let us know if you need any other assistance. Regards, Team OYO | |||||
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I did not stayed in hotel Aarya Oyo 18411 and I ahve paid in full for the same . Their was a death in my family because of which I had to cancel my stay . Kindly refund my amount in the account from which it is paid that would be a good help for me
My contact number is [protected]