[Resolved] Oyo Rooms — Oyo rooms overbooking, jasmine park, chennai, no refund yet. | |||
I booked 2-rooms for family of 5 for two night from Jan1 & Jan 2, 2016. Payment confirmed. I thought everything will be ok. When we arrived for check in, they said rooms not available. The person look like responsible for the hotel spoke terrible way. he said he doesn't care about on line booking, someone click from computer doesn't mean it booked. Since it is OYO rooms, i thought booking will be reliable, but it is not. I had lot of difficulties in finding another hotel with luggage and children. Finally stayed in a different hotel which is close to main shopping area. I am still trying get my money back. Now they said expedia, I didn't come to their hotel. I took pictures of the hotel, sent to expedia to verify, but they are keeping silent. They have the other branch number, but I booked this location. I have Two more witness other than our family members. Don't trust these people. Jasmine Park Serviced Apartments 8/19, Vasan Street, Parthasarathy Puram, T Nagar, Near Panagal Park +[protected], +91-[protected] Was this information helpful? | |||
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 04, 2016 OYO Rooms Customer Care's response Hey Rajat! Extremely sorry to know about your bad experience. We regret the inconvenience caused. Our team will soon get in touch with you.
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5 Comments | |||
Comments
OYO booking numbers are
BOOKING DETAILS
ROOM DETAILS PDFW8634
[protected]
[protected]
2
2 Guests 1 Room
1 DOUBLE ROOM
TOTAL
PAYMENT STATUS ₹ 5397
Completed
and
BOOKING DETAILS
ROOM DETAILS VCPY4915
[protected]
[protected]
2
3 Guests 1 Room
1 TRIPLE ROOM
ADVANCE PAID
TOTAL
PAYMENT STATUS ₹ 4397
Completed
BOOKING DETAILS
ROOM DETAILS PDFW8634
[protected]
[protected]
2
2 Guests 1 Room
1 DOUBLE ROOM
TOTAL
PAYMENT STATUS ₹ 5397
Completed
and
BOOKING DETAILS
ROOM DETAILS VCPY4915
[protected]
[protected]
2
3 Guests 1 Room
1 TRIPLE ROOM
ADVANCE PAID
TOTAL
PAYMENT STATUS ₹ 4397
Completed
Hi pls join hands @OyoVictims(Twitter)...Even I had a very bad exp with them...
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This is my compain to Expedia.ca
Re: Requested Email: Hotel Billing and Refunds - Itin:[protected] Case ID : [REQ:S[protected]]
Expedia Supervisor didn't even know, Jasmine Park has two location. They connected the other location and that location had rooms on that day. But I booked the 8/19, Vasan Street ( Near Panagal Park ), They overbooked. When I asked for refund, they have nothing to do with that. Some click online has to do that?
Please help me to get refund