[Resolved]  Oyo Rooms — Ref. Hrf 8219

Address:	Gurgaon, Haryana, 500008
Website:	www.oyorooms.com

I booked 4 std. Rooms for 8 guests in ooty, from 20th may - 22nd may'17 (2 days) with above reference. Only after making a payment of rs. 33, 696/- i came to know about the hotel details, which i had rejected after looking at hotel, their facility and infrastructure. Oyo provided hotel nahar residency, which was available for less than half the price if i had booked directly on hotel website!

As per printed document: the facility include safety deposit box, a/c., iron, refrigerator, fan, microwave, cable channels, flat screen tv, dining area, free breakfast and many more... So thought they may provide better rooms and service for oyo customers

None of the above exists except tv that too limited to tamil channels, which is as good as not having tv. Breakfast is not free - there is associated terms and condition, on and above which you need to pay. It has small restaurant and lousy service std., you need to wait to get a place to sit and should have enough patience to get what you ordered. The hotel doesn't have lift, the bathroom taps are leaking. Very much disappointed with oyo

I registered complaint with them with assurance that some executive will call but, none of them reached me as of now