| Address: | 325, Spaze I Park, Tower B, Sohna Road, Gurgaon,India 122002 |
Hi,
I had prior booked two rooms for the dates, 26th-29th Dec 2023 at Hotel Dream Palace, New Delhi. I have completed my booking before 4 months ago i.e. 8th of August 2023. For the room confirmation I have paid an advance as a partial amount i.e. Rs. 5038.38. On 23rd December 2023 I got call from Oyo customer care that the hotel I booked are under maintenance and we have shifted your hotel Dream palace to hotel city plaza. I have checked through Oyo mobile application the rating was not at par, so I told this to the customer care authority, but she told me that please believe on us you will not find any complain on the new hotel. On reaching the booked property on the 26th Dec with my family then I found the hotel was not cleaned, so much dirty in everywhere, the bathroom is not cleaned, it is on the 3rd floor, Alcohol bottle was found in the room, there was no such family stay at the hotel, some of the male groups were doing alcohol party, The room was not suited for our safety so I asked the Hotel manager for cancellation but he told we do not provide you the cash back as they did not get any advance from the Oyo Company. The with the consultation with our family we moved other hotel property and stayed for 3 days. After that I have cancelled my booking via mentioned OYO customer care number i.e.[protected] and after cancel done, they said I will get refund within 7-14 days and even as per "OYO Refund Policy", refunds get processed with 7-14 days but until today (10th of Jan 2024) I did not receive the amount.
I have been calling "OYO Customer Care" number every day, but none of the options gets my call transferred to the concerned department.
The details of my booking-
Booking Confirmation Number-[protected]
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