[Resolved] Oyo Rooms — Refund delay

manvesh

from Surat, Gujarat

Address:

380060

However the condition of the rooms was pathetic which is why we needed a replacement. The next day oyo rooms did book us elsewhere but asked us to make a payment of 8336 at the reception desk of the new hotel, promising that the previous amount which we had paid to oyo rooms will be refunded to the bank account from which the payment was made in above 1 month still its not procced
what can i do...

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2016

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share the booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO