[Resolved] Oyo Rooms — Refund not initiated for booking no. ILSU4980 for more than 1 month.

MandarC

from Mumbai, Maharashtra

Address:	400067
Website:	oyorooms.com

I had done a booking on Nov 27th by making payment of Rs. 5998 which I had cancelled almost immediately and filed a refund claim. I was being told that refund will take place in 3-4 working days. On 6th Dec I got an email asking for bank account details which I furnished immediately. Since then I am following up for my refund but to no avail. No one is replying to mails marked to "[protected]@oyorooms.com". I called the helpline number several times. Every time I was promised that I will be refunded in 3-4 working days. Now I have lost faith in OYO rooms. Its very disappointing. This was not at all expected from them. Pls help me in getting refund of my money.

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May 9, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2016

OYO Rooms Customer Care's response Dear Mandar, We apologise for the delay in your refund. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO

Jan 12, 2016

Updated by MandarC OYO Rooms Customer Care:

Though I received a call from your Customer experience team, result is same. Another false promise of releasing refund in 3 days and till date I have not received my refund. I am really fed up doing several follow-ups for getting my own money back. Why have you held up my refund? Why no one has any satisfactory answer that my refund is pending for 2 months wherein you promise in your ads that refund is due in 3 days?

Can you pls clarify or respond as why have you delayed my refund and when I can expect it?