[Resolved]  Oyo Rooms — refund of non confirmed booking

Hi,

Using oyo, i have booked oyo 11394 hotel mount n breeze, ooty. I paid amount of rs.2499 via net banking.

But after successful payment i got a mail saying no rooms available in the selected property and asking me to contact [protected].

I have connected to this number and explained the issue. Also i have mentioned that i am not interested in any other property and requested to initiate the refund.

They said refund is initiated and it will reflect in 7 -14 time.

But mean while i got mail from oyo saying booking is cancelled with cancellation charges of rs.2499.

I had multiple discussion with oyo support team and mentioned this issue.

First of all,
How can i charged when booking is not confirmed?
In case if rooms are not available then why it is listed as rooms are available?

Please refund the amount rs.2499

I have attached all the mail communication.

Regards,
Dhilip.