[Resolved]  Oyo Rooms — Rooms and service on oyo

Address:560076
Website:Oyo.in

I placed a booking in sri srupaja pride hotel in abids, hyderabad. I told ur customer care rep that i will be entering hotel in the morning at 7 or 8 am.
-i was not told about extra expenses that i will incur.
-the room was stinking.
-ac was not functioning.
-wifi was rectified and used by me.
-complimentary breakfast was denied initially but later was provided upon request saying "i will stay for only 13 plus hours".
-oyo customer care team approached me for feedback over the phone i asked them to call me in 10 mins as i was driving. No one bothered to call me.
Oyo services is getting worse day by day no wonder it will be in a state like uber one day pls mark my words...
Thanks,
Unsatisfied customer
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Nov 16, 2016
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Oct 13, 2016
Updated by Mateenjunaidi
Pls take my opinion seriously
Verified Support
Oct 14, 2016
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Request you to please share the booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Team OYO
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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