[Resolved]  Oyo Rooms — Shifted from one hotel to other and degraded the room opted for

Address:	400091
Website:	www.oyorooms.com

we had booked Oyo room for mahabaleshwar from 22nd to 25th oct. We had received confirmation as well about 2 weeks before the travel date. On the day we were supposed to reach mahabaleshwar, oyo calls and says there is a problem at the property so they are upgrading us and sending us to another property near the original property - we agreed. They said they will SMS details of new property in sometime - since we were really reaching mahabaleshwar in an hour we requested them to be quick. An hour later we called the call centre - we were put on hold for more than 20 minutes for both calls... then they say we need to check in at the original hotel.. when I explain about the call I received from them they transfer me to another dept.. again call on hold for forever.. the guy then says its not sorted yet and he will call us in 5 mns and let us know the new property location.. again no call for half an hour.. we c all again.. after half hour and then the same exact same conversation as pervious call but this time the guy says give us 15 mns il callback.. no call received again.. we get to the original property we had booked but the hotel manager tells us that the hotel has no rooms for us since the entire property is already booked.. he apparently had lready told Oyo few days back about this situation. it clearly Oyo didn't bother till the day we were to reach mahabaleshwar. the manager manages to contact someone directly since the call centre was clearly of no help to us.. the Oyo guy on the call gives us the name and address of the new property in which we have been shifted. guess what.. the new property which was supposed to be near the original property is not in mahabaleshwar! it's in panchgani but obviously who cares. we check out the new property and find the rooms very small - they were almost half the size of what we had originally booked. we raise a concern the new property hote man ager says we can book the more premium rooms and its available le but will come at extra cost.. also on OYO it states property has a swimming pool but this new property does not.. also the previously booked property had better ratings plus peoperty was better (including ratings on tripadvisor) we raise our concern with Oyo and the guy lies saying the premium rooms are not available! ya we clearly are to book through Oyo. then this man threatens us after making us wait on the road for hours and make us roam around from one place to another that we can either take the small rooms or cancel the booking and take the money from OYO. Awesome ownership of his job he has done.. first screw up terribly and then threaten us..Then we called up OYO saying that our rooms were degraded and need balance money back but only reply from oyo was we will call you back this happend more than 4 times and have yet to received a call back from them and not even a courtesy call back