[Resolved]  Oyo Rooms — terrible service

Website:

oyorooms.com

We are back from our trip to north east india which covered gangtok, lachung, pelling and darjeeling which was booked by oyo rooms. Oyo promises "hassel free holidays" or rather, "make your stay awesome away from home". Neither was our trip hassel free nor was it awesome. Thanks to oyo rooms, i have now experienced what was probably the worst vacation of my life.

Day 1 - we were travelling from bagdodra airport to gangtok. Our taxi driver wasn't ready to drop us to our hotel claiming that cars from west bengal aren't allowed to go there. He stopped us at a local taxi stand and stuffed the 4 o[censored]s in two cars with our luggage, each of the drivers charging us 200 rs. The taxis then stopped outside the escalating lane of the hotel and then we had to take another taxi to go up who also charged us another 200. All of that was #. The car could've gone till the top of the hotel. This entire lie cost us 600rs. What terrible car service! This should be covered in the money we paid for booking taxis.

Lachung - the hotel, the tenzing retreat, booked in lachung by our travel agent - runal gupta, i have literally no words to describe it! To start of, they gave us 1 room for 4 people. There was one big bed and one small bed and one bathroom.. For 4 people! The hotelier knew there were two rooms available and yet was asking for extra charge for them. The service was even worse. It was freezing in lachung and so we asked for an extra blanket and yet they never complied. They did not even have the decency to say they didn't have it. They just left us hanging. The next morning there was no water. No water!! Is this the quality booking y'all do? By far the worst hotel i've stayed at. Thanks for that.

Gangtok - we came back to gangtok for another night before we left for pelling. Scheduled for the morning on day we left for pelling, we had site seeing in gangtok. The previous night we spoke to our taxi server, mr. Kalpak who assured us that that an inova (The car we paid for) would be outside our hotel by 9am. We were all down and ready by 9 am. And what's this? Our car wasn't there. We waited an hour, still no car. We called kalpak - " oh the car will be there soon" " oh it'll be an inovo, don't worry". Hours and hours went by, we were tired of calling our agent runal who should have been handling the taxi service but instead we were doing his job for him. We couldn't contact him anyway, nor could we contact oyo, nor mr. Ish. Our lovely car finally came by 3pm. 3 pm! 3 pm!! 6 hours we waited at the hotel lobby. You could even call the hotel manager, mr. Yash marda, to confirm if my claims seem to sound ridiculous or perhaps unrealistic. We missed our tour of gangtok and no one picked up our calls. And the lovely car that came was a scorpio. Not what we agreed on and not what we paid for. My mother had fractured her leg and my cousin had spondylitis. The ride to pelling was unbearable for them.

Pelling - experiencing the horrors at the hotel at lachung, we asked our aforementioned agent to give us a better hotel in pelling. As discussed we agreed on hotel phamrong which seemed decent enough. But obviously the time we were reaching the hotel we couldn't get in touch with runal which was the case throughout most of our voyage. By the time we reached he sent us a text saying our hotel was the himalayan retreat. We went there - absolutely average. We went back to phamrong and asked if they had empty rooms and - viola! They unsurprisingly did. Why weren't they booked in the first place when that's what we agreed on? We had to pay 4000 rs extra to stay there. The cost should be included in the amount we previously paid.

Pelling - after the hotel mess, the next morning in pelling our taxi still didnt come. After all the mess we went through in gangtok, missing the tour of the entire city, you had the audacity to do nothing when it came to this in pelling. We called the taxi service guy who gave us a number of another taxi guy who then gave us another number and the loop went on. Runal, whom we obviously called, also who i'm not sure did anything at all. He told us the car would come in the next half an hour, but we waited for 3 hours and no promised inova came. Like any self-respecting group of people, we booked a local cab. Thanks for the help here. We sat in the hotel for 3 hours doing your job. You didn't even do your job well. If there had been a problem with the cars or something, at least tell us about it. But no the same " your car will come in 15 mins" was given. For 3 hours. We paid the local taxi service 2000 rs which should be covered within the amount paid. Confirm it with the hotel owner if you please.

So that's that. Our trip and nightmare finally came to an end.

We'd like a refund of :

Gangtok local taxi : rs. 600

Pelling hotel : rs. 4000

Pelling local taxi : rs. 2000

Total : rs. 6600

I wish i could charge you for how much this booking made us suffer, but unfortunately there can't be a price put to that. The thousands of phone calls we made and the shocks we received, the time we wasted and the sights we weren't able to see of course will make it obvious that oyo'll never hear from me again.

Hopefully you'll get in touch with us about our payment we deserve to receive. Quickly too i hope.