Oyo Rooms — the worst experience I faced in oyo rooms

The room is very worst. See the attached video. I asked for another hotel to the customer care, where I didnt get any response. So I booked another hotel and staying there. Kinfly refund my money.

Your company book my room 2nd aug. yxwj4087/44135 gwala bhawn, vrindavan mathura up but no issue room me hotal owner, than complent your assitens complint no, 18566282/[protected]/18568287/
1 hours continue tak but no sole my problmes
i am legal action on your company
3 days repaly me
[protected]

Dear Sir,
I have booked a room from OYO rooms, below are the details:
“Dear Randhir, we look forward to host you for confirmed Booking YXWJ4087at OYO 44135 Gwala Bhawan. Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 2nd Aug, 12 pm onwards
Check-out: 3rd Aug till 11 am
No. of rooms: 1 Classic (2X) Room
Number of guests: 1 Adult
Hotel name: Gwala Bhawan
Address: Bankey Bihari Marg, Thakur gali, ahirpada, Vrindavan, Vrindavan
Breakfast is not included.
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=93387752&display_mode...⇄
*T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).Please don't carry outside food.”
When I reached Hotel ‘Gwala Bhawan’, They refused to give room, misbehaved and mentally harassed me. I called OYO and asked hotel owner to talk to OYO, he talked with OYO and said that they are providing solution but no solution is provided. Then I again called OYO on this number [protected], below are the case IDs:
Hi Randhir, Your request is logged under Case ID 18566282. Reach out to OYO Guestline [protected]
Hi Randhir, Your request is logged under Case ID 18568287. Reach out to OYO Guestline [protected]
Hi Randhir, Your request is logged under Case ID 18568287. Reach out to OYO Guestline [protected]
I have 5 calls recorded on my phone (talking to OYO helpline), But still no solution is provided by OYO, then after getting irritated, I searched for another hotel and booked new room in another hotel.
 
I have complained again on consumer complaints site below is the screen shot of that complaint.

They replied that we have communicated the needful, but they never called me and no solution is provided.
Now after getting tired of this one month long drama and no solution, I am filling this complaint. I request you to take proper action against them, so that these people learn a lesson and will never harass a common man again.

Thank you.

Regards,
Randhir Kashyap
M. No. [protected]