Booking no. FRGK2071 FOR ONE ROOM AT SAANTI VILAS KOLKATA
Booking No. KFLA9520 FOR ONE ROOM AT SAANTI VILAS KOLKATA
In this I wish to draw your attention that your office suddenly upgraded the booking no. FRGK2071 without consulting the customer unilaterally. Two rooms in the same hotel was booked with an idea two closely related families can stay together and spend some time with each other having met after one year. Your abrupt decision was baseless and without an application of mind(human). This is wrong professional approach and I would request you to be more careful when such rooms are booked in the same hotel as there is always some purpose behind it. Of course you readjusted your booking after several hours but till that time it was a mental tension to both families losing a charm of spending some time together. Though your service was good it was just a pinch of salt which can be avoided with little open mind at your end instead of applying total commercial approach. Please consider human factor more important than anything else. Was this information helpful? | 
