[Resolved]  Oyo Rooms — Uodt1407

Address:Jaipur, Rajasthan

As easy is the booking from OYO the more difficult is to convince the hotel staff regarding the booking done by OYO. I have booked one room for my spouse interview in jaipur thru oyo. we had to check in early since interview was at 10. We made request to hotel as well as OYO and was ready to pay for the early check in amount but when we reached hotel the manager made us to wait for half an hour to get the check in done. then he asked for advance payment which was first time in my life. The room was ok but services was poor to say the least. Cable in the TV did not work. despite 10 umpteen requests for wifi password the same was not given. hotel staff asked for upfront money even if it was morning tea as if we would rush out without paying. embarrassing situation. even he asked for breakfast on chargeable basis to which we objected it is complimentary den after many ifs and buts he agreed. oyo should ask the hotel first before sending the customer and den embarrass them. poor service they treat u like a step child. HOTEL HAWA MAHAL CIVIL LINES JAIPUR
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Complaint marked as Resolved 
Verified Support
Oct 13, 2015
OYO Rooms Customer Care's response
Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
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