[Resolved] Oyo Rooms — Very bad experience - hotel star palace andheri mumbai

ashish.khattar

from Chennai, Tamil Nadu

Address:	Gurgaon, Haryana
Website:	www.oyorooms.com

I had a very bad experience with oyo rooms hotel star palace andheri east mumbai. Booking ID AGNQ7328
On checking in, they said they have no room available, and they shifted me to some another pathetic hotel Sai Residency, in a slum area nearby. Since it was late night, I had no choice but to spend a night there. This room size was so small, can't imagine..they wifi signal quality very poor, they denied to provide breakfast, the extra bedding was just a shabby mattress, And their AC had no remote control. So either get frozen or enjoy the summer sweat. I called the oyo rooms customer care, but no luck, they just put the call on hold for hours, and no response.
I had more bookings, thankfully didn't pay in advance, so cancel those.
OYO rooms will not survive in the market for sure.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Oct 14, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO