[Resolved] Oyo Rooms — Wrong data entry | |||
Booking details Booking no Check-in Check-out Night (s) Room details zcqa7236 [protected] [protected] 1 2 guests 1 room 1 double occupancy Tariff Discount Minimum advance Advance paid Total Payment status ₹ 1949 0 1949 1949.0 ₹ 0.0 Completed Dear oyo, I have furnished the booking details that have taken place when i booked a oyo room.in fact i asked and concentrated on booking for 25th of august but i was booked the room on 17th august to my great surprise.. When i personally enquired about the availability of the room at the white villa there were no room for 25th. to my surprise i found vacancy for 25th in oyo site. thus i booked for 25th and paid the money. however, when i went to occupy the room on 25th, i was informed it was not booked for 25th. I paid rs.1949/- just like that and could not even put my foot in the room on 25th. can you at oyo do justice to me by returning my money which did not find its worth.in fact i suffered a lot that night due to this mishap. i earnestly request you to redress and protect your customer to prove your customer care quality. Thank you and regards, Dr. devendra vijay Was this information helpful? | |||
Sep 30, 2016 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 30, 2016 OYO Rooms Customer Care's response Devendra, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
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2 Comments | |||
Comments
Invoice not provided. Need invoice as I have to claim my expenses to the company. I thought and still believe that OYO has a professional approach.
Please provide my invoices for the stay at OYO during 11th July to 20th July.
Please provide my invoices for the stay at OYO during 11th July to 20th July.
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I called them for 3 to 4 times for the same they are sating money is refunded from their end but did not received by me.
Apologies for the inconvenience caused. Please let us know your Booking ID so that we can look into the matter and get back to you ASAP.