[Resolved]  Pai International Electronics — Godrej EON AC

Address:Pai International, SHOP NO -IV, 596 Shalimar Complex, Yelmudi Bridge, Puttur, Karnataka 574201
Website:www.paiinternational.in

I bought a AC in March 2022 from Pai Intl, Puttur. It stopped working while under warranty in June 2022. After multiple complaints the store sent someone to service it. But they just filled the gas and left. Unsurprisingly, it stopped working again after 3 months. It was winters so I stopped using the Ac. From January to February I registered multiple complaints again and finally they sent someone and I made it clear to him to not just refill the gas and check properly if it’s damaged as the warranty will expire soon. He told me everything is fine and refilled the gas and left.
Now, It has been 1 year 3 months since I bought the AC from Pai International, it has broken down 4 times already and I’ve had to call them many many times to get it repaired.

Today I am literally in tears. It has stopped working again. I feel helpless. They have sold me a defective model and I am left sweating all night even after spending so much money. I called a third party Ac technician, he has assured me I was sold a defective piece and it has without a doubt a minor leak In the system because of which once you fill gas it works for few months but eventually it stops working again.

This is nothing but a scam, i had personally registered complaints several times and I have proof of it. Why cheat costumers like this?. Please either fix this or I’m going to take this to court.
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Sep 12, 2023
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2023
LG Electronics Customer Care's response
"Dear Customer,
Thank you for getting in touch. To seek assistance from our support team, please contact our WhatsApp service at https://bit.ly/3khJOuV or chat at[protected]. For further information, you can also call us at[protected] / [protected]

Regards,
LG Customer Support Team
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