Paytm — Recharge amount get deducted from the account but no recharge

Address:560037
Website:www.paytm.com

I have tried data recharge for idea no - [protected] on 30th, amount got deducted from citi bank 199 rupees got notification from paytm (attached screen shot) but there was no recharge then i have tried it again today as it was argent this time also 199 deducted and status was queued, no recharge. What kind of security they are using for payment. I have lost 199+199 rupees.

kindly help me to get refund

sushmita singh
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Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We tried contacting you on your alternate contact numbers however were unable to reach you. Please share a suitable time to speak for us to address your query.

Thanks & Regards,
Customer Care, Idea Cellular

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