[Resolved] PayUMoney — again account settlement on hold on payumoney merchant id 6814830, no response so far, what is this? | |||
Hello, again my account settlement hold??? Showing the grey lock button in the settlement area in my dashboard and didn't receive my yesterday's settlement too. I can't do my business properly, only the thing now is mailing you to solve my settlement issue, no response from your side for my merchant id 6814830. Last month also you put my account settlement on hold and there was a reason you informed that sudden spike in the transaction, and after so many emails and complaints in this with a lot of mental pressure, i got my account settlement enabled and got my payment after providing necessary bills and documents. But now without any mail or sms or notice from your side, from yesterday onwards i am not getting my settlement and my account dashboard showing settlement in grey locked (Find the attached image). Don't know what is this, why a reputed company having this type of behavior. Without any notice or anything, you put my account in hold. What i did wrong for you. Only the thing i made is to choose a payment provider as payumoney, now i can't do my business properly because of your irresponsible business implementation to a growing business person like us. I hope you can understand the situation, need to solve my issue at the earliest. Your merchant support system is a 100% failure, it will not give merchant support, only to give merchant mental pressure. Was this information helpful? | |||
Jan 9, 2020 Complaint marked as Resolved After so many emails and complaints, finally, I got my settlement in my bank account. Thanks to Consumer Complaints and Payumoney supports PayUMoney customer support has been notified about the posted complaint. Jan 06, 2020 Updated by Kabini HELLO, What is this? the ticket raised with number QO[protected] against the settlement issue the close date is today, now its past 5.00pm, nobody contacted, no solution. Why you are holding my payment without any reason? I am having around Rs. 40000/- to be settled, that's not a small amount for me? This is not fair, not responding to my tickets and mails Already sent so many mails to mahak.[protected]@payu.in and [protected]@payumoney.com. Don't know what are these people doing there to support a merchant? whats their responsibility? Are you cheating? Check the image for the ticket close date for your reference. You are holding my hard-earned money? its not yours? You can deduct your charge, why you holding my money unnecessarily? Fedup with your support, do you think merchant is not human? We also doing business for our own living and you payumoney holding my money unnecessarily? So I request you to release my money. If no solution from here too, I am forced to go higher. Since my account activated in all means from your side, I started using your payment gateway, And already I got settlement for my past transaction.  Verified Support Jan 07, 2020 PayUMoney Customer Care's response Hi Kabini, We believe, our team got in touch with you and shared the details related with your settlement. You will receive your settlement soon. Thanks Team PayU Verified Support Jan 09, 2020 PayUMoney Customer Care's response Hi Kabini, We regret the inconvenience caused. As checked, your pending settlement has been processed from our end on[protected]. We believe you have received the amount is your registered bank account. Regards, Team PayU | |||
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7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
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My order details and PayU transaction is attached.
PayU keeps responding with an 'n' as their response on their complaint customer response website.
Cannot believe that such a company like PayU is not responding properly to customers and adding insult to injury.
Fraud Website: https://zellica.myshopify.com/
PayU - Transaction -
Transaction ID: [protected]
Merchant Website:
Amount Paid: 1820.00
Order Date:[protected]:25:04