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[Resolved]  PayUMoney — Money is deducted but order not placed

I placed an order on Craftsvilla for a dress material on 7th July;2017 of 1059 RS/- and have done online payment through PayU India gateway, money is deducted from my account but the order is not placed.

The reference id for the payment made which is generated from my SBI Account is listed below
[protected]IGABPOFLX7

Requesting for response
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Aug 7, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
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3 Comments

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Comments

Hi Jincy,

Thank you for connecting with us.

Request you to please help us with your registered contact number and email id. We will look into it for you.

Regards,
Craftsvilla Happiness Team
Reply
JincyR's [Complaint's author] reply, Jul 8, 2017
Hi Craftsvilla Team,

Thanks for the response .
I have already connected with your customer care team and explained the same, but didn't get any proper response.

You can contact me on this number: 9036012914

Thanks
Jincy
Hi Craftsvilla Team,

Thanks for the response .
I have already connected with your customer care team and explained the same, but didn't get any proper response.

You can contact me on this number: [protected]

Thanks
Jincy
Reply
Hi Jincy,

Thank you for sharing your details.

As per our telephonic conversation, we request you to please allow us some time to get this checked and will get back to you within 2 business days.

Regards,
Craftsvilla Happiness Team
Reply

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