PayUMoney — my money is struck with payumoney, money not refunded

On 12th feb 2020 i wanted to make payment for ttd (Tirumala thirupathi devasthanam) booking and paid rs.2060/- but it did not reach ttd and went to some other account. Ttd confirmed that they have not received this amount and i had to pay again and booked my special darshanam tickets. I asked sbi cards to refund this money as the money did not reach the intended party. Sbi cards reveresed this amount upon all enquiry with a clause that they would reverse this amount if the payumoney claims this amount as genuine. Today i got the reversal notice that rs.2060/- is debited to my card account. Hence i want a refund of rs.2060/- from payumoney. I have written several e mails to payumoney, who never bothered to respond.