PayUMoney — PayU gateway: Payments deducted from account, no payment received by Airbnb but Refunds not received

PayUMoney — PayU gateway: Payments deducted from account, no payment received by Airbnb but Refunds not received

M Megha Deep Rastogi Mar 20, 2023 Mar 21, 2023 This thread was updated on Mar 21, 2023

I made 2 bookings at Airbnb on 13th Feb 2023, my payments of Rs. 3026.82 and Rs. 3405.18 were deducted from my account on 13th Feb (total amount= Rs. 6, 432). Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI confirmed that the amounts were successfully deducted from my account. The money has not yet refunded back to my account yet, it has been more than 1 month. Please help me resolve the issue ASAP +4 photos Was this information helpful? No (0) Yes (0)
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 21, 2023

Verified Support

Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• Last 4 digits of your card.
• UPI / VPA if any used