[Resolved] PayUMoney — refund from airbnb initiated but payumoney holding my refund. | |||||
I have a refund from airbnb from cancellation of a booking. They already initiated payment on september 29th 2018. They shared transaction number also. Airbnb clearly said, pay u money is processing the amount within 10 days time.. It is been more than two weeks. Pay money sucks. Their customer care number not picking up calls. No response on email. This is really frustrating. If its not resolved, i am ready for a legal battle.. Response from airbnb: Upon checking on your reservation with the code hm534pjqsc. Your refund was released by airbnb on september 29, 18 7:38pm gmt+8 Although it's automatic in our part, payu's processing time is normally 10 days. Since you haven't receive it yet from payu, i kindly suggest that you get in touch with payu regarding that and provide them your transaction code which is [protected] Alvin george [protected] Was this information helpful? | |||||
Nov 16, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 16, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||||
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU