[Resolved]  PayUMoney — Refund of Airbnb cancellation not received in my bank account/credit card statement

Hi there,

I had made the payment for two separate Airbnb bookings and due to a partial cancellation, the amount was refunded by Airbnb through PayU.

Airbnb has insisted that they have made the payments to PayU on February 6, 2023 and that is should have been reflected on my account in 10-15 working days.
But it is March 15, 2023 today and there has been no refund in my account.
Airbnb has also provided me with the payment code and ARN code for the refunds as indicated below:

1. Payment code
J3V7B64QS7ZLPK42

ARN
74332743038303762612599

Refund amount of ₹6, 831.87 (screenshots are attached)

2. Payment code
RD4BC7R9RS8J8X62

ARN
74332743038303761546939

Refund amount of ₹14907.10(screenshots are attached)

I had separately created a PayU ticket with id: KL[protected]. However, there has been no response yet regarding the query and I'm not able to open any account in PayU as I'm an individual and not a business enterprise. As I understand PayU is a payment gateway that was used in the payment for booking in Airbnb and I'm not a direct customer. While the payments for bookings are going through, the refunds are not reflecting in my account.

I request a speedy resolution on the issue.

Regards,
Amal George Appadan
[protected]@gmail.com
[protected]