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PayUMoney — Settlement regard

My payu merchant id 8710132
On 9/08/2020 i received 1500 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold"
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us
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Hi! As informed you by our team on ticket id DN[protected], your account is suspended as you confirmed you don't have any related documents that are asked. Kindly do not collect anymore payments through PayU Money. You will have to wait 210 days from the last transaction date. Kindly contact us after completing 210 days.

Regards,
PayU Team
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