[Resolved] PayUMoney — Unethical Behaviour

Karkaresh786

Feb 24, 2022

Website:

crazystore15.myshopify.com

Didn't receive my order

Dear Rajesh Kumar,

Your transaction with SAMMAR NEPALI was successful

Transaction ID: [protected]
Merchant: SAMMAR NEPALI
Amount Paid: 249.00
Order Date:[protected]:22:42
Customer Phone Number:
Customer Shipping Address: Vill - Benkia P.O - Khatra P.S - Khatra CMCX
Bankura
IN
722140

For any information pertaining to the status of your order, please contact SAMMAR NEPALI

Thanks and Regards,
PayU on behalf of SAMMAR NEPALI

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Apr 8, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

Feb 25, 2022

Updated by Karkaresh786 This merchant is fraud don't know how to contact him
His all contact nos. are fake and not reachable that's why i am contacting you.
Do you gave him payment gateway without investing??

Verified Support

Mar 02, 2022

PayUMoney Customer Care's response Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

Regards,
Team PayU