[Resolved]  Philips India — Philips Colour TV (Model 21PT8868) - reg

Address:

Coimbatore, Tamil Nadu

Dear Sir, It is to bring to your utmost kind notice that I have purchased a Philips Colour TV (Model 21PT8868, S.No.BJiiAO[protected] from M/s Bajaj Traders, 8-9, Hitakarni Merket, City Coffee House Road, Jabalpur vide Cash memo No.1816, dated 26th October, 2008. Quiet recently some complaints occurred in my TV set like just appear some vertical line from up and down side and slowly the screen size will get diminish and the picture disappear after continuously one hour running the TV and I registered a complaint to the Philips Customer care through the toll free number on 16th July, 2014 and in return I have received SMS message from Philips indicating that my complaint has been registered with Registration no. PCCOM[protected]. After two days one service engineer attended the complaint and told that the problem occurred because of the error in IC unit and accordingly he placed the order and the next day he came and replaced the IC unit and some other components vide receipt No.588, dated:19.08.2014. But the problem remained unsolved even after replacing the faulty components. Again I contacted the Authorised Service Centre, Coimbatore and they asked me to bring the TV set to their Service Centre for a detail checkup and constant observation and accordingly I dropped the TV to the Authorized Service Centre M/s S.N.Electronics, Old No.199, New No.6, Tank Road, Sivananda Colongy, Coimbatore -12 Phone :0422 – 4373660. After keeping the TV with them for around four days they informed me that the problem is in the picture tube and that is the main component of the TV and same need to be replaced. Further they informed that the Company stopped production of Picture Tube for this model and hence the picture tube will not be available. At this juncture only one option left with me to give up the TV at a thrown away price, which I wouldn’t like. Here I would like to mention that I opted for the brand name Philips and for the features they are providing with a great hope and faith. Hence I request you to kindly arrange an alternate offer for me to exchange the TV set with the new one. A favourable reply as well as action is anticipated from your end to held high the brand name of Philips at utmost satisfaction of a regular customer of like me, Thanking you with hope that my plea would be considered. With kind regards (Vinayachandran M) No.301, Vanamalar Scientist Hostel Thadagam Road, RS Puram Coimbatore – 641 002 India. Mob:[protected] E-mail : [protected]@rediffmail.com