Pizza Hut — employee behavior

Address:

Bangalore, Karnataka

Hi, i had ordered by 2:12pm and received the order by 3:26pm, which was more than an hour and in between when i had called the customer care to check the status a female promised me a complimentary as it was late, when i received the order first the delivery person Mr john asked me to pay the full amount to which i refused he called up his manager Mr krishna who was very rude and acted if i was a free monger, then they said rs 500 would be deducted and when i asked about the complimentary they both were like i was robbing them and became very rude and bossy to which i couldn't tolerate and had to send back the order of which both were happy to take it back. I request the concerned authority to take serious action against them.