[Resolved]  Pizza Hut — Online pizza order pathetic experience and cheat

Address:

Bangalore, Karnataka

On 31st August 2014 I made an online order for Rs 535/- for pick up of pizza from kanakpura road, bangalore, store. The amount was deducted from my account but I saw a message on the screen the there was some problem with online order. I called the call center number and they told the oder is there. I went to store only to find from store manager that he has not received order. Again called the call center and they told I can place another order and online order amount will be refunded. The experience at the store was equally bad.

Made and paid another order and got pizza after 2 hours of making the online order. Waited for couple of days and amount was not refunded. I called customer care multiple times and I had a hard time to get to there account / finance department. One guy told that the matter will be resolved in 2 hours. . I waited for another 2 days and still there isn't any refund. I called again and got another 'wait for sometime' response. I have already waited for 5 days and have been on call for more than 30 minutes and have wasted 30 minutes on phone. This is a big loss.

If the issue is not resolved ASAP then I will be taking stern action in the consumer court.

These are the order details:

My registered mobile: [protected]
Name: Praveen Kumar
Email: [protected]@rediffmail.com

order Date: 31st August 2014
YUM RESTAURANT INDIA PMUMBAIIN amount : 535.00

order number: 3022 ref no#[protected]

Hope to see this matter resolved soon.

fyi: Soon I plan to start an online facebook campaign asking people to avoid online order by sharing my experience of being cheated. I would have been cheated in case I would not have checked my credit card transactions.