Poco India — Product is not replacement as per Buyers protection policy

Dear sir

This is P jagadeesh who purchased poco m2 pro mobile on 26 th October 2020, which I mailed on 11 November 2020 earlier regarding Heating issue and other issues. After that for that above mentioned compliants there is no resolution happened. Any way I have been using that mobile since November 2020.Recently my poco m2 pro mobile was dead on 16th November 2021.Then Immediately on the next I visited mi servicing centre at salem on 17th November 2021 and they checked and told that mother board problem(job code number:WXIN[protected]).For the repair/ Regarding my poco m2 pro Complaint issue and consider the last year Complaintwhich is attached of the mother board they asking me pay 8000 rupees approximately. I started using mobile on 28 th November 2020 after the several complaints .then warranty will come from 28 th November 2020 to 28th November 2021.But the service people not aa accepting and this issue I faced so many problems and faced several physical and mental stress and I am middle class private teacher (due to pandemic of Corona, I am getting half salaries) and how can face this burden. Kindly understand the above mentioned situation and faced problems . Kindly bring take this higher authority and solve this mobile issue as early as possible .
Thanking you sir/ ma'am

P jadadeesh
Job code number:WXIN[protected]
Phone number:[protected], , [protected]

Hi Jagadeesh,

Order ID: OD[protected]
Product: POCO M2 Pro (Out of the Blue, 64 GB)

We're sorry for the trouble you faced with product.

Please be assured that we are working on fixing this and will get back to you with an update within 24 to 48 hours however, resolution date is 13 Nov 20.

Hope this helps.

Thanks,
Saniya Anjum
Flipkart Customer Support
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
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[protected][protected]


Hi sir/madam,
This P.jagadeeesh who is purchased a mobile poco m2 pro on 12 November 2020 on flipkard platform(Flipkart Order ID: OD[protected]. I recieved a mobile on 28 November 2020, after usage of one day I observed some issues in the mobile ( those are heating issues, speakers, mic, internet connections, earphone connections, camera problems...), .Regarding this I given several complaints to flipkart as per return policy (As per Buyers protection policy)before due date and several times technical visit happened, they noticed problems but no team picked up mobile and not return my amount. Please understand my problem and solve it as early as possible. Otherwise I will proceed legally as per Buyers protection policy. Thank you
From
P.jagadeesh
Flipkart Order ID: OD[protected]