[Resolved]  Poorvika Mobiles — No Mobile Service with Coverage Protection Insurance

Address:

Chennai, Tamil Nadu

Sir/Madam, I purchased a Micromax doodle3 A102 mobile from Poorvika Mobiles in Medavakkam, Chennai on[protected] from Elango Salesman. While purchasing itself Poorvika Mobiles provided with proper bill and insurance&damage protection for the mobile as the Poorvika sales clearly told that any problem that they will service at my door steps. The mobile was fine and one fine day during end of May 2015 the mobile speaker started to get low voice. Not able to listen any call ring I tried restarting the mobile but was not working. I called Poorvika customer care [protected] and asked for Service, Reference Id 26645 after I had given Xerox of Purchase bill and the Protection/Service plan. I want to clearly mention hear that I had NOT dropped the mobile or it is NOT exposed to water. But suddenly while watching a movie in the mobile the issue started, volume becoming very low. Call speaker volume also low. I was shocked by seeing the mobile like that and inquired about the same with the Service Centre but they said I dropped it and small crack on the right hand side of the LCD on the panel only, looks like a premeditated call to customer like my by Ms.Latha from Poorvika customer service operator Chennai along with the Poorvika technician. She is talking very harshly and rudely. She don't know the Mobile Insurance Policy clause on the coverage of Fortuitous Circumstances. Also after the detailed discussion with the Poorvika service technician saying he found a problem with Phone's PCB and Explaining those things to them didn't really helped me either because its a defective product sold to me by poorvika. The technician asking me Rs.7500 to fix the LCD alone, then he will send to Micromax for service of the speaker fix and the Phone PCB issue. Imagine, new phone costs Rs.6200 at snapdeal.com, Poorvika service team trying me to rip me off on top of paying for protection for my phone. I raised the issue with the Poorvika service directly stating that the issue is not with me and is to be solved by them only. After fedup with the Ms.Latha's phone call, I decided to return back my phone, but anyway I know I am cheated by Poorvika's promise on service. Till date June 16th, Poorvika not yet returned to my phone back without service. Micromax Care asked me to write a detailed complaint against poorvika service team to fix my phone problem. I am sending this letter as copy to Micromax also. After 6-7 calls to Poorvika service only they responded and fed-up with them & still they didn't returned the mobile back to me. I explained to them clearly on my state but no reply. I hadn't ever faced a problem earlier with Nokia or Sony where I got my handset serviced with your competitors then and there itself without any questions asked. Poorvika literally failed here to service my case. I bought 5 mobiles from Poorvika alone from the past. I feel very ashamed of having the mobile bought at Poorvika after their false promise(any issues Poorvika will take care) on service protection So only I raising complaint against Poorvika Customer care, Poorvika and the Insurance/Protection Guys here. I should be answered correctly and my issue should be sorted out ASAP. Please help me in this regard if anyone know to proceed further to fix the issue.