Professional Couriers — Damaged product in transit and now not responding

Address:

Krishna, Andhra Pradesh, 520002

I have booked a shipment on 16th may (Vja0849695), but the product is completely damaged in the transit. This was my second shipment of the same product to the same destination and both the products damaged. First one (Vja0848741) the consignee accepted the shipment and later realized that the product is damaged, second one he didnot even took the delivery of the product as it was damaged again. Even i didn't accept the delivery of the damaged return product as it is of no use for me. The same product i have sent by transport the next day and it got delivered in proper condition. If such is the case then what the point in spending so much for courier and waste money.

Now even after repeated reminders they are not even replying. Please help me in getting my money back.