Provogue India — Returns for order no[protected]

Address:

Chennai, Tamil Nadu, 600032

It has been 10 days now since i received an email stating that a person will come to collect my parcels (Returns). I have followed-up in email twice and the saddest part is i neither received any response nor there is anyone to pick the call on the customer care numbers. Copied the email below for reference and i need a stringent action to be taken on this. Thought of sharing this worst experience with your brand over all the social networks:

Customer care
To [protected]@yahoo.com
Sep 14 at 6:48 pm

Dear myself,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response. (Usually within 24 to 48 working hours).

Thank you for your patience.

Sincerely,
Provogue india ltd support team