Racold — Complaint not resolved

Racold — Complaint not resolved

R Rohini Prasad Pulipati

I have logged a complaint on leakage of my solar water heater on 20 may 2020, i followed up with racold customer care through email but no response from their side. Again tried through their customer care number and they told their techncian will call me in 48 hours, no one called till now. Was this information helpful? No (0) Yes (0)
Racold customer support has been notified about the posted complaint. Verified Support Jul 20, 2020 Racold Customer Care's response Dear Customer, I would like to assist you with your concern. Please share your product details, complaint number or registered contact number so that my team can get in touch with you. Regards, Dipti Jul 24, 2020 Updated by Rohini Prasad Pulipati I haven't received any complaint number other than a sms with secret otp Dear Customer, 650415 is your SECRET OTP (One Time Password) to authenticate your login to RACOLD Customer Portal. Do not Share it with anyone. Jul 30, 2020 Updated by Rohini Prasad Pulipati Complaint number is[protected] Jul 30, 2020 Updated by Rohini Prasad Pulipati It is a simple issue where inner seal to be replaced to one of the tubes. Racold never mind the issue they just sell their products and if nay issue we have to scrap the product.
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