[Resolved]  Racold — Compliant no. E/w 11311377

Address:Mumbai City, Maharashtra, 400070

Sir,
This is to inform you that I had brought a 1 lt, 4.5 kv water geyser of your company on 06/06/16, and I am sad to say that has stop functioning. I am disappointed that a product of such a reputed company is such a defective one. I called your call centers and after great great tiring efforts I was able to speak to one of your executive and logged my compliant (E/W[protected]. The assurance was given of a 48 hrs visit but after all my efforts though calls, whatsup, none of your concerned person has visited. I shock to see your behavior in the name of customer care. I request you to kindly give some response to my compliant as early as possible
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Jan 8, 2017
Complaint marked as Resolved 
Racold customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2016
Racold Customer Care's response
Dear Customer,

We understand your disappointment and surely address this. Please share your contact details and your city sp that our team can get in touch with you shortly.

For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps

1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain

Warm Regards,
Team Racold
Verified Support
Sep 21, 2016
Racold Customer Care's response
Dear Customer,

We are awaiting your details. Kindly share the same for faster escalation of your issue.

For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps

1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain

Warm Regards,
Team Racold
Verified Support
Oct 03, 2016
Racold Customer Care's response
Dear Customer,

As we haven't received any update from you, we are considering this as closed. Feel free to get back to us for any further assistance.

Warm Regards,
Team Racold
Verified Support
Oct 20, 2016
Racold Customer Care's response
Dear Customer,

We understand that your issue has been resolved. Do let us know for any further assistance. Thank you.

Warm Regards,
Team Racold
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