[Resolved]  Racold — eterno 2 geyser

Address:

Lucknow, Uttar Pradesh, 226021

Your complaint number is:-
[protected]

We wish to inform you that all replacements/services/repairing/installation are chargeable except in the case of manufacturing defects.
We request you to please keep the product warranty/guarantee card and photocopy of the consumer bill handy when the technician visit is schedule for your requests/complaints. You can expect a prompt response from our service center in next 48 working hours.

*you will receive complaint no & happy code by sms shortly. If you are not available at the place when technician visits, kindly share the sms with the person who will attend the technician.*
*if you are satisfied with the service provided by technician after that only share the happy code with technician.*
Thank you for your valuable time, have a great day.

Dear racold team,
I got a call from mr. Rajesh [protected] and scheduled visit for today 18 oct at my address. For same i remind him yesterday evening (17th oct). He told don't worry he will be there at 12 pm tomorrow.
I called him today (18th oct) approx 10:30 am. He told that he will unable to reach my home as he has to visit another place some seth ji and some other person will come at your address.
Now time has cross 12 pm and nobody came at my address.
What a poor customer service after sales.
My time is also important and i have another lot of work apart of that which is going pending due to your mistake.

Dear racold team - i will complain this matter in consumer court because i have disturb with you all and due to non hot water we are using cold water which is not good for me and my family's health.

Sameer singh
[protected]