Racold — Faulty Geyser was received during purchased and no action taken after complaint

I had recently purchased Racold 3ltr Pronto neo geyser before 20 days. I have issue with that geyser since the day one.
Problem:-
Less Hot water (its 3 ltr with 4.5kv) and I have only 3 person in family, which seems enough for the usage
My main MCB is getting tripped frequently, when it is in use
there is no Red indicator most of the time and it give cold water.

I explained this all scenario to the technician but he checked for a minute and ran away stating that there is no issue in geyser and I need to check with my Electric Lines. I have recently change all my electric wiring and used all industrial standard product, which he is challenging without any proper knowledge.

I asked him to replace my geyser as its was recently purchased and occurring multiple issue, where as he used tester and confirmed that there is no issue. He have not even performed any troubleshooting part and straightly denied to check further.

I tried to reach his manager but it was sees that even he dont want to co-operate and questioning me like I have made mistake by purchasing this product.

Going further, I will strongly recommend to avoid Racold product and Also will ensure that I will highlight this case on social site and other media channels, so there is awareness among people for this product and they stop investing their hard earned money in this product.

I am now feeling that I made a wrong decision in my life by purchasing Racold geyser.

Racold unethical & Rude Manager Name:- Ganesh and his mobile number is [protected]
Complaint - [protected]
Complaint - [protected]
Both the complaints were unsolved but they closed the complaint request.
Was this information helpful?
No (0)
Yes (3)
Racold customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Racold
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    350
    Pending
    0
    Resolved
    201
    Racold Phone
    +91 21 3567 4700
    Racold Address
    Gat No : 264/265/374/376, Chakan-Talegaon Road, Chakan, Maharashtra, India - 410501
    View all Racold contact information