[Resolved]  Racold Geyser — Wrong Installation of Geyser by RACOLD authorized dealer

Address:

Pune, Maharashtra

I am from Pune.I was in need to buy 2 nos geysers.I called Sales person of RACOLD and he told we don't sell product directly, you need to buy from our authorized dealer and given nearest authorized dealer name . I have bought 2 nos. 10 Lt water geysers from mentioned dealer and he sent his engineer who installed those geysers in my home.After 1 and half year one geyser started leaking so I raised complain .Service engineer came and immediately after seeing geyser told both geyser wrongly installed .These should be installed horizontally not vertically. I argued him that your authorized dealer's engineer installed so its his mistake. When he checked my warranty card, dealer wrote 2 year warranty on that but RACOLD engineer is saying "It will have only 1 year warranty".For these models from 2013 we started giving 2 year warranty .I told him that your authorized dealer given 2 year warranty because I purchased on 28-Dec-2013 so he told company now giving 2 year warranty.He is not accepting that however I aging argued to him that what we can do if your authorized dealer is giving 2 year warranty . If your authorized dealer is cheater and selling your product wrongly than you should take action on him and claim all damage cost to him not to me .because I bought after consulting your sales person who given me that dealer . I have given both sales person and dealer detail to engineer and he sent pics of those warranty card and geyser to his boss and told our boss will call and discuss on this .He will take call on this .After that no response . I this complete case why consumer is suffering for dealers mistake ?I want RACOLD to fix my issues and all damage cost should be charged to dealer as it is racold authorized dealer. I want immediate action on this .My complain Number is EW20121984.I am from Pune.I need justice on this .Wrong Installation of Geyser bu RACOLD authorized dealer could have result in a big accident . Pls repair my both geyser under warranty with no extra charge .