[Resolved] Racold — Inner tank of the ALTRO-50H WM

ukumari

from Dehra Dun, Uttarakhand

Address:

Pune, Maharashtra, 248179

Out of 5 Racold Geysers(ALTRO PLUS - 2 Horirontal:3 Vertical) purchased in 2010 from Delhi, two (one horizontal & one vertical) inner tanks cracked and therefore leak and cannot be used. They all are double pressuse geysers and we fo use a pressure pump.
These Geyser are in our house in Mussoorie, district Dehradun, Uttarakhand.
We could not find any dealer in Dehradun who could provide us with new inner tanks nor were they enthusiastic to help even though they were very surprised that the inner tank would crack and that too in such a short time.
It is strange that a company of your repute does not have professional /adequete after sales service.
Urvashi Kumari

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May 22, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Racold Customer Care's response Dear Urvashi,

We understand your disappointment and would like to take this opportunity to address the same. Kindly share with us your contact & complaint number and we will get in touch with you shortly.

For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps

1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain

Warm Regards,
Team Racold

Verified Support

Apr 17, 2017

Racold Customer Care's response Dear Urvashi,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Warm Regards,
Team Racold

Verified Support

Apr 19, 2017

Racold Customer Care's response Dear Urvashi,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Warm Regards,
Team Racold